What is the advanced Freshdesk - Freshcaller Integration
Modified on: Mon, 9 Mar, 2020 at 9:33 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Apart from attending your calls, providing post-call support by converting calls into tickets within Freshdesk, the advanced Freshdesk - Freshcaller integration also helps you manage your calls within your Freshdesk account without having to switch tabs to go to your Freshcaller account.
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