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Solution home Freshdesk FAQ Field Service Management

Can an existing agent be converted into a Field Technician?

Modified on: Wed, 11 Mar, 2020 at 5:35 PM

No, it will not be possible to convert an existing agent into a Field Technician. But you will be able to convert an existing contact into a Field Technician. 

As a workaround, you can delete the agent, that converts them to a contact and the convert the contact to a field technician