Build your own chart widgets in Analytics
Modified on: Wed, 25 Mar, 2020 at 11:15 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Every widget in the library is unique and so is your use case. You don’t have to select a random widget from the library and change every aspect of it to match your requirements. You can get started with a fresh empty widget and input your metrics.
Inside Analytics homepage, click on New Report. Give it a title, set the required visibility and click on Create.
The Chart under New section lets you pick a module and enter the metric(s) you need.
Once you save this widget, it becomes a template which you can find under the Existing section of the library. From the Templates section, you can drag and drop prebuilt widgets for common use cases.
Did you find it helpful?
Can you please tell us how we can improve this article?