We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
With secure attachments, you can ensure that any attachments sent out from Freshdesk (Ticket replies, outbound emails, notifications) can be accessed only after logging in, for both agents and customers.
When your users receive an attachment in their mailbox they'll be prompted to log in to the portal in order to access or download the file. If you've set up single sign-on, the login page redirects to the SSO page by default. Your users will then have to sign in to access the attachment.
Quick guide to setting up secure attachments:
Login to your helpdesk as an Administrator
Go to Admin> Account > Security
Use the toggle to enable secure attachments under the access settings for attachments section