If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
If certain tickets always need a child ticket to be created, or if you need a create a new child ticket after an existing child ticket is updated, you can use an automation rule to create one automatically using a webhook.
In this article, we'll give you details on the webhook format to create a child ticket. For details on how to automate parent-child ticketing workflows, head to this article.
Webhook format
You can customize the content further, and include the properties that the child ticket needs to inherit.
{ "description": "Child ticket for {{ticket.parent_ticket_id}}", "subject": "Child Ticket for {{ticket.parent_ticket_id}}", "email": "{{ticket.contact.email}}" , "parent_id": "{{ticket.parent_ticket_id}}", "priority": 1, "status": 2 }
Here's the link to our API documentation. For more details on webhooks, head to this article.