We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
The information entered in the PCI field is stored in a secure environment outside of Freshdesk. The Virtual Private Cloud (VPC) used to store the encrypted PCI data is a service on its own and does not have any peering to any of the Freshdesk’s VPCs. The stored data will not be read/written directly from Freshdesk or any of its subsystems. When agents/admins wish to enter or unmask the data in the PCI field, they will be hitting the secure environment's API directly to store or retrieve encrypted information.
