How does the PCI-DSS encryption work in Freshdesk?

Modified on: Thu, 3 Sep, 2020 at 5:11 PM

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The information entered in the PCI field is stored in a secure environment outside of Freshdesk.
The Virtual Private Cloud (VPC) used to store the encrypted PCI data is a service on its own and does not have any peering to any of the Freshdesk’s VPCs. The stored data will not be read/written directly from Freshdesk or any of its subsystems.
When agents/admins wish to enter or unmask the data in the PCI field, they will be hitting the secure environment's API directly to store or retrieve encrypted information.