We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
By default, access to the PCI field is restricted for all agents and admins alike. On creating a custom role, admins can choose to provide read-only or read and write access to the PCI field. This custom role can then be applied to agent profiles who need access to the PCI field.