Freshdesk (standalone version) is PCI compliant. As part of the integrated solution, Freshworks has built an isolated air-gap environment that is invoked for collecting, storing, and processing Card Holder Data (CHD).
Which product lines in the Support BU are PCI Compliant?
Modified on: Thu, 7 Sep, 2023 at 6:34 PM
Freshdesk
Freshdesk
Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
Current plans
Previous plans
If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base