We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
You can be assured that customers get quick responses, no matter when they write to you.
The maximum number of shifts you can add is 20. If you need help, please write to firstname.lastname@example.org
Imagine that an agent in the morning shift is assigned a ticket. Their shift ends soon after they reply to the customer. If the customer gets back when the agent isn't available, you can choose to have re-routed, re-assigned, or have the customer notified to expect a delay in response.
You can get this done by using Rules that run on ticket updates. When customers respond to tickets, the automations check whether the agent is available to respond.