Community
Video Library
Agent Training
Freshservice
Freshdesk
Freshchat
Freshcaller
Freshsales
Freshteam
Freshworks Neo
Freshsurvey
A ticket cannot be converted to a service task and vice-versa. However, you can create a service task off that ticket. Refer to this article for more details.
Can I convert a support ticket to a service task?
Can I convert a support ticket to a service task?
A ticket cannot be converted to a service task and vice-versa. However, you can create a service task off that ticket. Refer to this article for more details.