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You can achieve this by linking multiple tickets to a tracker in Freshdesk. You can then link the tracker to a Freshservice incident or a service request.
Can a Freshdesk ticket be linked to multiple Freshservice tickets?
Can a Freshdesk ticket be linked to multiple Freshservice tickets?
You can achieve this by linking multiple tickets to a tracker in Freshdesk. You can then link the tracker to a Freshservice incident or a service request.