Can multiple Freshdesk tickets be linked to a Freshservice ticket?
Modified on: Fri, 19 Nov, 2021 at 4:23 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can achieve this by linking multiple child tickets to a parent ticket. You can then link the parent ticket to a Freshservice incident or a service request.
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