Will attachments be available on Freshdesk tickets, Freshservice incidents, and service requests?
Modified on: Fri, 19 Nov, 2021 at 4:27 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Yes. Agents on Freshdesk and Freshservice will be able to attach files similar to how they do it on normal tickets, incidents, or service requests.
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?
