Currently, this is not *directly* possible for Freshdesk admins. By adding tags & syncing fields from Freshservice, it is possible to set up reports on Freshdesk. However, Freshservice admins will be able to draw analytics on the tickets raised from Freshdesk using the distinct source ‘Freshdesk’
Will Freshdesk admins be able to draw analytics for tickets raised on Freshservice?
Modified on: Fri, 19 Nov, 2021 at 5:00 PM
Did you find it helpful? Yes No
Can you please tell us how we can improve this article?