Using the Email Configuration App, it's possible to set a default "from" email address when responding to and sending out new emails in your helpdesk, even if multiple support emails are configured. This app enables you to set up the default "from" email for all or specific groups.
You can save time and avoid manual errors while choosing the reply "from" email address when handling several emails.
TABLE OF CONTENTS
- Installing the Email Configuration App
- Setting up “from” email addresses for replying to emails
- Setting up “from” email addresses for new emails
Installing the Email Configuration App
To install the app,
Login to your helpdesk portal as an Admin.
Go to Admin > Support Operations > Apps.
In the Search apps text box, search for the Email Configuration app.
Click Install and configure the details, such as the API Key and Domain.
Setting up “from” email addresses for replying to emails
Check the box next to Default from Address and select the “from” email address.
Choose the groups for which the tickets should have the chosen “from” address.
Click Install
Note: You can also disable/freeze the default “from” address, Cc and BCc fields while replying to tickets.
Setting up “from” email addresses for new emails
Check the box next to Default Outbound From Address and select the “from” email address.
Choose the groups for which the tickets should have the chosen “from” address.
Click Install.
