Overview

This article covers how to resolve issues where the second ticket in a workflow is not being created, and modify workflow journeys to remove activity dependencies.

Fixing the Second Ticket Not Being Created in a Workflow

If the second ticket in a workflow is not being created, first check whether the first ticket has been resolved or closed. By default, the journey will not proceed until the first ticket is resolved or closed. If the first ticket is still open, resolve or close it, then verify whether the subsequent ticket such as a Create Security Badge ticket - is automatically created as expected.

Modifying the Workflow and Journey to Remove Activity Dependencies

If tickets need to be created without waiting for the previous activity's completion, the workflow journey will need to be recreated, as existing journeys cannot be modified. In the new journey, locate the step or condition where the dependency on the prior ticket's completion is triggered and adjust it to allow the subsequent ticket to be created immediately. Save the new journey and test it by initiating a workflow to confirm tickets are created in the updated sequence without waiting for prior activities to complete.