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Solution home Integrations for Freshsales Marketplace Apps

How do I integrate Freshsales Suite with Freshservice?

Modified on: Tue, 15 Sep, 2026 at 2:59 PM

Overview

Integrating Freshsales Suite with Freshservice allows you to:

  • View and create Freshservice tickets directly from Freshsales Suite

  • Sync Contacts and Accounts between both products

Prerequisites

Before setting up the integration, ensure that you have:

  • Admin access to both Freshsales Suite and Freshservice accounts

  • API keys from both products

Step 1: Obtain API keys

In Freshsales Suite

  1. Navigate to Personal Settings > API settings.

  2. Copy your API key.


In Freshservice

  1. Go to Profile Settings.


  2. Copy your API key.


Step 2: Install the Freshservice app

  1. In Freshsales Suite, go to Admin > Marketplace.

  2. Search for and install the Freshservice app.

  3. Enter your Freshsales Suite domain and API key.

  4. Enter your Freshservice domain and API key.

  5. Click Save.

Step 3: Enable Contact and Account Sync

This step is optional.

To sync Contacts and Accounts between Freshsales Suite and Freshservice:

  1. In Freshservice, install the FCRM Contacts Sync app from the Marketplace.

  2. Configure the sync settings as required.

Troubleshooting: "Error on Fetching Agents"

If you encounter the "Error on Fetching Agents" error during setup, try the following steps in order:

1. Verify credentials

Confirm that both domain names and API keys are entered correctly and that there are no extra spaces.

2. Confirm admin access

Ensure that you are logged in as an admin in both Freshsales Suite and Freshservice.

3. Refresh and retry

Refresh the browser page and attempt the connection again.

4. Clear cache

Clear your browser cache and cookies, then try the connection again.

5. Reconnect

Disconnect the app completely, then reinstall and reconfigure it.

Permission conflicts

If you hold admin roles in both Freshsales Suite and Freshservice, permission conflicts may occur.

If the error persists after completing all the troubleshooting steps:

  1. Generate a HAR file while reproducing the error.

  2. Contact Freshworks Support with the HAR file and details of the issue.