Improve Agent Efficiency

• Perform Macro Actions with Scenarios

  Wed, 27 Nov, 2024 at 1:38 PM
• How to Prevent Reply Clashes

  Thu, 11 Jul, 2024 at 6:50 PM
• Work Faster with Focus mode in Freshdesk

  Wed, 18 Sep, 2024 at 1:33 PM
• Creating and using ticket templates

  Thu, 6 Apr, 2023 at 5:16 PM
• Providing public ticket links for easy access

  Thu, 13 Mar, 2025 at 11:47 AM