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Knowledge base

Explore How-To's and learn best practices from our knowledge base.

Get Started Set up your account, configure support channels, customize your portal to reflect your brand and more. Email Channel Use your email channel to its full potential with all the information you need about email ticketing in Freshdesk. Configuring Automations Save time and manual effort by automating mundane tasks in your helpdesk. Customer Portal Setup Set up your support portal, populate it with useful solutions and create a dedicated community for your customers. Freshdesk Integrations Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs. Reporting and Analytics Make data-driven decisions using insights you can derive from detailed reports generated by Freshdesk. Ticketing Channels Integrate your Twitter and Facebook accounts with Freshdesk and support your customers on social media. Configuration and Workflows Configure and set up workflows such as SLAs, CSAT surveys, ticket forms

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