We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
You can insert footers into all the ticket replies going out of your helpdesk, by adding them in the Agent Reply Template. This template is automatically included in all agent replies, whenever they respond to tickets. To do this
- Please log in to your Freshdesk account as an Administrator
- Go to Admin > Workflows > Email Notifications
- Click on the Templates tab > Agent Reply Template and add the footer message to the content of the template