We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

When a ticket is created for a product listed on eBay, the ticket will be automatically tagged with a set of tags to make it easier for you to search and find them. The list of tags that will be appended to an eBay ticket are:

    • eBay

    • eBay account name (that you configured when linking your helpdesk)

    • Category of product for which the ticket was raised - which is eBay’s directory of listing. For example, If you have created a ticket for a Wristwatch and eBay lists the watch under “Jewellery and Wristwatches → Watches → Quartz”, then the tags added to the ticket will be

    • “Jewellery and Wristwatches”

    • “Watches” and

    • “Quartz”

Only the top three directories of the listing tree will be added as tags to your ticket in addition to eBay and your integration account name.