We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Company posts would only be converted to tickets only when an end user/customer adds a comment to the post on Facebook. The post in itself will not be immediately converted. 

When the post is eventually converted after a user comment, the original post is also brought-in along with the ticket inside Freshdesk.