We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
With the new Satisfaction Survey in Freshdesk, you would be able to customize your surveys with more than 3 point scales. This new satisfaction survey is available from the Pro (previously Estate) Plan onwards.
So, if you are using an account in the Pro or Enterprise plan (previously Estate or Forest plan), please do drop in an email to firstname.lastname@example.org and we would have this enabled.
Please navigate to Admin -> Workflows -> Customer satisfaction -> click on edit to customize this once it is enabled.