We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

To understand why the status mapping in JIRA is not working,

1. Navigate to Admin -> Support Operations -> Apps -> JIRA Plus app settings -> General Settings to check how the status sync between JIRA and Freshdesk is setup.

2. Also, verify how your custom statuses on Freshdesk is mapped to the issue status on Jira