Why is it that a comment in JIRA is added in Freshdesk under a different username?
Modified on: Fri, 21 Jul, 2017 at 6:32 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When a user posts a comment in JIRA, an equivalent account is created in Freshdesk with one's JIRA email and the note is added to the Freshdesk ticket.
If the email address of the user is hidden in JIRA settings, the JIRA integration in your helpdesk will not be able to fetch it, and so a generic one will be used.
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