Why is a ticket created in Freshdesk whenever a comment is added in JIRA?
Modified on: Fri, 21 Jul, 2017 at 6:34 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
This usually happens when you configure notifications in JIRA and it is linked to one of the support addresses configured in Freshdesk.
You can just remove the support email address from the notification settings within JIRA to prevent this.
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