Why isn't status mapping in JIRA working for me?
Modified on: Fri, 21 Jul, 2017 at 6:25 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Currently, we only support the default status mapping given below - no other workflow is supported. Also, the integration only supports the English language in Freshdesk for status mapping; other languages are not supported.
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