Why isn't status mapping in JIRA working for me?

Modified on: Sat, 26 Jun, 2021 at 3:39 AM

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To understand why the status mapping in JIRA is not working,

1. Navigate to Admin -> Support Operations -> Apps -> JIRA Plus app settings -> General Settings to check how the status sync between JIRA and Freshdesk is setup.

2. Also, verify how your custom statuses on Freshdesk is mapped to the issue status on Jira