We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

There are multiple ways in which a contact is created in Freshdesk.

  1. When a customer submits a ticket he is automatically added as a contact in Freshdesk
  2. An agent can add a contact with the help of the Quick Create option under the customer's tab - by providing the Contact Name and Email Address/Phone Number.
  3. Agent can click on New Contact option under the customer's tab to create contact.
  4. A CSV file with a list of all contacts can be imported to bulk create contacts.