We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Various methods for creating a contact in Freshdesk:

1. Customers submitting tickets are automatically added as contacts.

2. Agents can use Quick Create under the customer's tab for manual addition using Contact Name and Email Address/Phone Number.

3. Agents can select New Contact under the customer's tab.

4. Bulk contact creation through CSV file import.