We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Quick guide to set up Parent Child Ticketing:
- Login to your Freshdesk portal as an Administrator
- Go to Admin > Support Operations > Advanced Ticketing
- Enable the toggle for Parent-Child Ticketing
Parent Child Ticketing will now be enabled in your account.
A parent ticket can be created in two ways:
1. A parent ticket can be created from an existing ticket by adding a child ticket.
2. A new ticket can be created and made as the parent ticket.
