We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
The Freshdesk-Freshchat integration helps support teams chat with website visitors and customers and take charge of their support tickets from one place.
Using the Freshchat messenger inside Freshdesk, support teams can:
i) Get a complete view of their conversations - new, all assigned, assigned to me, and resolved along with any shared views they have access to.
ii) Assign conversations to a group or a team member.
iii) Respond to conversations using a pre-defined canned response, emojis, words, or images.
iv) Get contextual information like website navigation path, user profile, and a view of all the related Freshdesk tickets.
v) Get notified about a new conversation or response made to an ongoing one.
vi) Change the IntelliAssign (skill-based chat routing) status - active or disabled.
vii) Convert the resolved conversation into a new ticket or append to an existing one.
You can also easily navigate to the team inbox on Freshchat with a one-step click from the web messenger.