We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
By default, members in a discussion only receive notifications when someone:
1) @mentions them
2) Replies to their message directly
3) @mentions the discussion
There is a dedicated Freshconnect notification center where you will receive discussion related notifications.
You can click on the Freshconnect link in this notification center to see a list of all the discussions you are
Freshconnect notifications are also sent via email.