I am not getting notified when I am assigned on a ticket. Please help.

Modified on: Fri, 31 Mar, 2023 at 11:21 AM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Sprout omnichannel Tick mark

Blossom omnichannel Tick mark

Garden omnichannel Tick mark

Estate omnichannel Tick mark

Forest omnichannel

Omnichannel (classic)

Growth omnichannel Tick mark

Pro omnichannel Tick mark

Enterprise omnichannel

To notify agents on new ticket assignment,

After enabling notifications, If the agents are not notified of tickets assigned to them, write to support@freshdesk.com for further help.