I am not getting notified when I am assigned on a ticket. Please help.
Modified on: Tue, 14 Nov, 2017 at 6:55 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have email notifications for various actions such as the creation of new tickets to add notes. There is a specific one for the assignment of tickets.
Please navigate to Admin -> Email notifications -> Agent notifications and check if "Ticket is assigned to agent" is toggled on. If it is and you haven't received them - kindly check with other agents if this issue is recreating for them. For further assistance on the same, kindly write to firstname.lastname@example.org and we would be able to troubleshoot this further.
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