We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
To notify agents on new ticket assignment,
- Go to Admin > Workflows > Email Notifications > Agent notifications
- Toggle on notification for "Ticket assigned to agent"
After enabling notifications, If the agents are not notified of tickets assigned to them, write to support@freshdesk.com for further help.
