We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

The Thank You Detector, powered by Freddy, can understand the intent of customer responses to 'resolved' or 'closed' tickets to decide if it should be reopened or not. Read more here.

This feature is now available as the Freddy Insights addon.