We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Apart from freshworks are there any other parties involved in data storage or processing?

Freshdesk partners with organizations that adhere to global standards and regulations. These organizations include sub-processors or third-parties that Freshworks utilizes to assist in providing its products. 

List of sub-processors along with their role in processing and their processing location are disclosed in the following link 

Do third party platforms have access to our data?

Third parties only have access to data that is absolutely necessary for them to deliver their services. Further, depending on the services they avail from us, the customers have the option to opt-out of availing services from certain sub-processors. Details of the same can be discussed and mutually agreed upon.