We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

When a Freshdesk page takes time to load, or if there is a timeout before performing certain tasks, try logging in to the account via an Incognito Window.

If the issue persists, we will need the traceroute results to diagnose the problem.

Here is how you can fetch the traceroute results. Write to us at support@freshdesk.com along with the traceroute data.