I'm not able to receive calls on my Freshdesk app - what am I doing wrong?

If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

Can you ensure the following:

• Your Freshdesk account is set to accept calls via Browser/app (from the Call Button next to the Agent Avatar).
• The option to allow incoming calls on the app is turned on (under the App Settings). 
• If you are receiving calls from the browser but not on the app, then please ensure the Freshdesk app is running in the background and not closed.   

 Please write to support@freshdesk.com if you are facing issues in finding the options listed above.