Download the Android app here


The Navigation toolbar that appears at the bottom of every ticket list view offers the option to adjust your ticket notifications. To edit these settings click on the More icon on the navigation toolbar > Ticket Notifications.



Ticket Notifications:

 

This section lets you select the actions for which you wish to receive notifications. You can receive notifications for

  • New responses to your tickets

  • Status update on your tickets

  • When you are tagged in a private note

  • When you are tagged in a public note

  • When tickets are assigned to you

  • When tickets are assigned to your groups

  • When new tickets are created


Note:

  1. The agent making changes won't receive notifications on their device for that change.
  2. In case your phone does not notify or your phone keeps missing notifications, please log out and log in.
  3. Logging out from the app will make you lose all your notification settings.