To access Ticket notifications, go to three-dotted menu> Settings. The users can find the agent name, email ID & URL that has been logged in.
Agent Availability Toggle:
The agent availability toggle can be switched off, if the agent does not wish to get tickets assigned to them. Read how to enable the toggle for agents.
To control the notifications you want to receive, go to Settings > Notification Settings.
Select the actions for which you wish to receive notifications. You can receive notifications for
Status update on your tickets
New responses to your tickets
When tickets are assigned to your group or to you
When new tickets are created
Notes that you get tagged in
The person making changes won't receive notifications on their device for that change.
Notifications that have been read won't be automatically cleared. You need to click the trash button on your mobile to empty it.
In case your phone does not notify or your phone keeps missing notifications, please log out and log in.
Should you have some suggestions or issues that you'd like to report to Freshdesk, use the Feedback button. Your feedback will be sent to the Freshdesk support team as a ticket.
Click on Logout to logout from the app.