The Navigation toolbar that appears at the bottom of every ticket list view offers the option to adjust your ticket notifications. To edit these settings click on the More icon on the navigation toolbar > Ticket Notifications.
This section lets you select the actions for which you wish to receive notifications. You can receive notifications for
New responses to your tickets
Status update on your tickets
When you are tagged in a private note
When you are tagged in a public note
When tickets are assigned to you
When tickets are assigned to your groups
When new tickets are created
- The agent making changes won't receive notifications on their device for that change.
- In case your phone does not notify or your phone keeps missing notifications, please log out and log in.
- Logging out from the app will make you lose all your notification settings.