We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If specific emails are not getting converted into tickets, there could be a few issues behind the scenes. Two possible reasons are that the contact that sent the email could be deleted from Freshdesk or an automation rule is marking tickets as spam.
Watch this video to know how you can fix these issues.
