Tracking WhatsApp usage metrics from your Freshdesk account
Modified on: Tue, 20 Sep, 2022 at 3:04 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
WhatsApp usage metrics enable admins to monitor the usage metrics for each WhatsApp number integrated with the Freshdesk account from a unified screen.
Account admins get complete visibility into Total conversations consumed, with a break-up between business-initiated, user-initiated, and free conversations on a monthly calendar basis and the costs incurred for the same.
To check your WhatsApp usage metrics, follow the below steps.
- Go to Admin > Channels and select WhatsApp.
- Click on View detailed utilization.
- On this screen, you can get a summary of total conversations and a breakdown of business-initiated, user-initiated, and free conversations every month.
- You can view the breakdown of the above data for different WhatsApp Business numbers and the costs incurred.
Note: Within a 24-hour conversation window, WhatsApp Business charges for both user-initiated and business-initiated conversations will vary depending on the country code of the recipient’s phone number. Refer to this article for more details.
Please reach out to email@example.com for any further assistance.
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