Update on IP allowlisting for Freshdesk Application Load Balancer
Modified on: Thu, 25 Jan, 2024 at 2:46 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
New Static IPs for all regions (Jan 2024)
Allowlist the following static IPs so your agents can access Freshdesk via VPN
162.159.140.147
172.66.0.145
Allowlist the below mentioned IP addresses in addition to the above static IPs to ensure that your agents can access the Freshdesk portal via VPN seamlessly.
S.No. | Additional IP addresses for the AUS pod (ap-southeast-2) | Additional IP addresses for the US pod (US-East-1) |
1 | 54.79.197.131
| 44.198.71.96 |
2 | 13.210.23.123 | 52.206.190.186 |
3 | 54.253.16.59
| 34.227.156.121
|
4 | 3.106.158.65 | 52.22.73.41 |
5 | 13.211.182.135 | 52.44.14.227 |
6 | 3.104.130.159 | 54.243.42.8 |
7 | 52.65.189.69
| 54.163.169.242 |
8 | 54.66.86.26
| 3.228.210.185 |
9 | 13.236.78.173 | 18.215.21.223 |
10 | 13.237.224.140 | 3.209.153.14 |
11 | 3.105.198.208 | 35.169.247.141 |
12 | 13.237.99.109 | 54.205.32.120 |
13 | 13.54.169.44
| 34.231.78.123 |
14 | 13.236.99.235
| 54.85.59.227 |
15 | 13.236.239.201 | 3.212.100.132 |
16 | 3.24.64.8 | 54.85.43.134 |
17 | 52.65.42.233 | 34.225.42.70 |
18 | 54.153.133.60 | 18.215.41.145 |
19 | 54.66.119.34 | 54.88.243.234 |
20 | 54.206.146.53 | 54.175.20.215 |
21 | 54.252.77.222 | 52.55.102.29 |
22 | 54.206.143.243 | 52.87.98.3 |
23 | 54.66.119.238 | 52.1.113.83 |
24 | 54.252.17.178 | 54.84.184.154 |
25 |
| 52.70.98.152 |
26 |
| 184.72.189.255 |
27 |
| 52.3.125.17 |
28 |
| 54.91.115.110 |
29 |
| 52.207.46.48 |
30 |
| 54.205.74.210 |
31 |
| 54.196.121.140 |
32 |
| 18.235.72.125 |
33 |
| 54.84.18.86 |
34 |
| 54.167.39.237 |
35 |
| 54.158.184.166 |
36 |
| 34.239.36.222 |
37 |
| 54.144.236.172 |
38 |
| 52.72.100.244 |
39 |
| 54.208.121.59 |
40 |
| 52.73.240.25 |
Reach out to us at support@freshdesk.com for any assistance.
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