We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
You can use ready-made snippets in your FreshThemes to enhance your support operations. For example, instead of updating the layout of the new ticket form, you can include the corresponding snippet and improve the behavior.
Portal Wide Snippets
Placeholder | Return Type | What they mean |
| snippet new_ticket_form | html | Includes the new ticket form into the page |
| snippet new_topic_form | html | Includes the new topic form into the page |
| snippet signup_form | html | Includes the signup form into the page |
| snippet login_form | html | Includes the login form into the page |
| snippet forgot_password_form | html | Includes the forgot password form into the page |
| snippet search_form | html | Includes the search from into the page |
Topic detail page snippets
Placeholder | Return Type | What they mean |
| snippet topic_reply | html | Includes the topic reply form into the page |
| snippet topic_vote | html | Includes the voting buttons into the page |
Here's the list of placeholders for other categories:
- General Portal Information
- Managing User Access
- Forums
- Access to Solutions
- Accessing Attachments
- Understanding Portal Layouts
