Freshdesk helps you navigate your way around your helpdesk easily by using keyboard shortcuts. These shortcuts can be used to perform repetitive tasks quickly, and manage the properties of tickets on the fly. For example, you can move between tickets, assign a ticket to yourself or delete tickets in your helpdesk by using key combinations inside Freshdesk. You can use these shortcuts with a Standard 101/102-Key or Natural PS/2 Keyboard.

 

To pull up the list of keyboard shortcuts that are available, just type ? on your keyboard at any point.


Shortcuts to navigate within the application

 

These shortcuts help you navigate to any tab/page within your support portal. 


Keys Purpose
g and d Go to Dashboard tab
g and t Go to Tickets tab
g and e Go to Social tab
g and s Go to Solutions tab
g and f Go to Forums tab
g and c Go to Customers tab
g and r Go to Reports tab
g and a Go to Admin tab
g and n Open New ticket form
g and m Open Outbound email
/ Place the cursor in the Search box
? View the list of keyboard shortcuts available


Shortcuts to use within the Tickets tab (Tickets List View page)

 

These shortcuts can be used when you are on the Tickets tab. Please note that the navigation between tickets will happen based on the position of the cursor in your tickets tab. The current position of the cursor is indicated as shown below.



Keys
Purpose
Alt + Right
Go to the next page
Alt + Left
Go to the previous page
up
Move cursor to the previous ticket
down
Move cursor to the next ticket
x Select the ticket
v Jump to views
s Execute a scenario



Once a ticket has been selected (on the Ticket Details page), you can use these shortcuts to perform actions like opening the ticket or assigning the ticket to yourself.


Keys Purpose
Space Scroll down the ticket
Enter Open the ticket
@ Assign the ticket to yourself
# Delete a ticket
~ Close a ticket
Alt + ~ Close ticket without sending email notification
! Mark the ticket as spam


Shortcuts to use within the ticket view (on the Ticket Details page)

 

Once you open a ticket, you can use these shortcuts to perform actions like replying to the ticket or changing its properties. 


Keys
Purpose
Alt + Right Go to the next ticket
Alt + Left Go to the previous ticket
r Reply to a ticket
f Forward a ticket
n Add note to a ticket
Ctrl + Enter Send the content in the text editor
Alt + Ctrl + Enter Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending')
w Add yourself as a watcher to a ticket
m Add time to a ticket
p Priority
@ Assign the ticket to yourself
# Delete a ticket
~ Close a ticket
! Mark a ticket as spam
] Expand the conversations in a ticket
} View the activities of the ticket

 

Note: You can disable keyboard shortcuts in your portal by clicking on the agent profile picture icon on the top right corner of your helpdesk and using the toggle for Keyboard Shortcuts.


Freshdesk helps you navigate your way around your helpdesk easily by using keyboard shortcuts. These shortcuts can be used to perform repetitive tasks quickly and manage the properties of tickets on the fly. For example, you could move between tickets, assign a ticket to yourself or delete tickets in your helpdesk by using key combinations inside Freshdesk. You can use these shortcuts with a Standard 101/102-Key or Natural PS/2 Keyboard.


To pull up the list of shortcuts available, click on the '?' button at any point.


Shortcuts to navigate within the application


These shortcuts help you navigate to any tab/page within your support portal. 


Keys Purpose
g and d Go to Dashboard tab
g and t Go to Tickets tab
g and e Go to Social tab
g and s Go to Solutions tab
g and f Go to Forums tab
g and c Go to Customers tab
g and r Go to Reports tab
g and a Go to Admin tab
g and n Open New ticket form
g and m Open Outbound email
/ Place the cursor in the Search box
? View the list of keyboard shortcuts available


Shortcuts to use within the Tickets tab (Tickets List View page)


These shortcuts can be used when you are on the Tickets tab. Please note that the navigation between tickets will happen based on the position of the cursor in your tickets tab. The current position of the cursor is indicated as shown below.





Keys Purpose
Alt + Right Go to the next page
Alt + Left Go to the previous page
up or k Move cursor to the previous ticket
down or j Move cursor to the next ticket
x Select the ticket
v Jump to views
s Execute a scenario


Once a ticket has been selected (on the Ticket Details page), you can use these shortcuts to perform actions like opening the ticket or assigning the ticket to yourself.


Keys Purpose
Space View hover with details of the ticket
Enter Open the ticket
@ Assign the ticket to yourself
# Delete a ticket
~ Close a ticket
Alt + ~ Close ticket without sending email notification
! Mark the ticket as spam


Shortcuts to use within the ticket view (on the Ticket Details page)


Once you open a ticket, you can use these shortcuts to perform actions like replying to the ticket or changing its property. 


Keys
Purpose
Alt + Right Go to the next ticket
Alt + Left Go to the previous ticket
r Reply to a ticket
f Forward a ticket
n Add note to a ticket
Ctrl + Enter Send the content in the text editor
Alt + Ctrl + Enter Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending')
w Add yourself as a watcher to a ticket
m Add time to a ticket
p Priority
@ Assign the ticket to yourself
# Delete a ticket
~ Close a ticket
! Mark a ticket as spam
] Expand the conversations in a ticket
} View the activities of the ticket


Note: You can disable keyboard shortcuts in your portal by clicking on the agent profile picture icon on the top right corner of your helpdesk and using the toggle for 'Keyboard Shortcuts'.