Irrespective of which version of Freshdesk's APIs you use, you will need to provide either your username and password or your API key for authorisation when making the calls. Here's how you can get your API key:

  • Log in to your helpdesk
  • Click on your Profile Picture on the top right and select "Profile Settings"



  • In the sidebar on the right, you will find the API Key



  • Copy-paste this as required to authenticate third-party solutions.

You can reset the API Key to deauthorize an app from connecting to your helpdesk. But doing so will disconnect all other apps that were using this key to connect to the helpdesk as well. You will need to provide the new key to the other apps to continue using them again. 


Note: The API key will be displayed only when the agent is verified