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The FullContact CRM Connector app for Freshdesk enables seamless access to your CRM data within Freshdesk and allows efficient synchronization between the two platforms. 


This integration is powered by the FullContact connector app, which links contacts and accounts between Freshdesk and FullContact and provides you the flexibility to choose the direction of synchronization.


Prerequisites:

Ensure that you have admin permissions in Freshdesk.


This article includes:
  1. Install the app
  2. Configure data sync
  3. Manage your account 
  4. Pricing

Install the app

  1. Log in to Freshdesk, go to Admin > Apps, and search for the FullContact CRM Connector app.
  2. Click Install and connect your Freshdesk account.
  3. Enter your Freshdesk domain (yourcompany.freshdesk.com) and API key.
    Note: To find your API key, click on your Profile icon and click Settings > View API, and complete the Captcha verification to retrieve the key.
  4. Select the agents who will have access to the FullContact CRM configuration.
  5. Once the installation is complete, you can view the app icon on the left navigation pane. If you have more than one installed app in your account, the apps will be grouped.

Configure data sync

To synchronize data between Freshdesk and the FullContact CRM Connector app: 

  1. On your Freshdesk account, click on the FullContact app (full-page) icon from the left navigation pane.
  2. Go to the Data sync tab and click Configure sync.
  3. Enter your FullContact API key.
    To find the API key, go to Settings > API keys > Generate API Key.
  4. In the recipe section, click Edit and map the fields from FullContact that you want to map to Freshdesk.
  5. Once the configuration is complete, click Test recipe to verify if the data is flowing.
  6. If the data flows without issues, enable the recipe's toggle to start.

Manage your account 

The Data Sync tab includes the following sections:

Analytics: This section displays the number of successful and failed jobs and the tasks consumed.


Account: You can modify the configured FullContact account or authenticate with another user’s credentials.

Pricing

The FullContact CRM Connector app is a paid add-on priced at $80 per 5000 tasks and aligns with your billing cycle. For example, for a monthly billing cycle, tasks expire monthly or annually for an annual plan. 


To purchase the add-on:

  1. On your Freshdesk account, go to Admin > Plans and Billing.
  2. Select the number of Connector App Task Packs you wish to purchase.
    Please note that you can purchase the add-on only when you have an active subscription with Freshdesk.


How are tasks calculated?

Every action block in the recipe constitutes a task. For every contact created in Freshdesk, two tasks will be consumed to enrich the data of that contact from FullContact.