You can mark tickets as spam or delete tickets automatically and manually. This way, unwanted tickets don't clutter your agents' ticket list and your reports are not skewed by them.


To manually mark a ticket as spam or to delete a ticket, click on the more button above each ticket:



You can also do this using bulk actions by selecting the tickets that you want to delete or mark as spam in the ticket list page and choosing the appropriate action on top:



When you mark a ticket as spam manually, you will be shown an option to block the contact that sent the spam ticket. If you block the contact, the subsequent tickets sent by them will be marked as spam automatically. This contact can be found in the 'Deleted' contacts list as a part of the Contacts page from where it can be restored if required.




You can also do this automatically by setting up Dispatch'r rules. For example, you can delete all the auto-replies coming in or you can mark all tickets coming from a particular contact as spam automatically.



You can see all the tickets in spam and trash at any time by clicking on the corresponding ticket view:



In the spam/trash ticket view, you can perform bulk actions like restoring selected tickets or deleting them forever. You can also empty all your spam or trash in one go by clicking on the link on the right.



A ticket will be present in the spam or trash view only for 30 days, after which Freshdesk will be deleting it permanently. Before 30 days, you can undelete a ticket or remove it from spam anytime by using the options available within the ticket.




You can mark tickets as spam or delete tickets automatically and manually. This way, unwanted tickets don't clutter your agents' ticket list and your reports are not skewed by them.


To manually mark a ticket as spam or to delete a ticket, click on the more button above each ticket:



You can also do this using bulk actions by selecting the tickets that you want to delete or mark as spam in the ticket list page and choosing the appropriate action on top:



When you mark a ticket as spam manually, you will be shown an option to block the contact that sent the spam ticket. If you block the contact, the subsequent tickets sent by them will be marked as spam automatically. This contact can be found in the 'Deleted' contacts list under the Customers tab from where it can be restored if required.





You can also do this automatically by setting up Dispatch'r rules. For example, you can delete all the auto-replies coming in or you can mark all tickets coming from a particular contact as spam automatically.



You can see all the tickets in spam and trash at any time by clicking on the corresponding ticket view:



In the spam/trash ticket view, you can perform bulk actions like restoring selected tickets or deleting them forever. You can also empty all your spam or trash in one go by clicking on the link on the right.



A ticket will be present in the spam or trash view only for 30 days, after which Freshdesk will be deleting it permanently. Before 30 days, you can undelete a ticket or remove it from spam anytime by using the options available within the ticket.