Every ticket for a particular user goes to Spam. Is there a place where we can “clear” the user's email?
Modified on: Tue, 11 Jul, 2017 at 9:25 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
There are three ways by which a ticket leads to the Spam folder -
- Manually marked as Spam by an Agent.
- Ticket marked as Spam by an Automation rule such as the Dispatch'r or the Observer.
- Any ticket raised by a "deleted contact" in Freshdesk would go to Spam automatically.
To have this resolved, kindly ensure that there are no automation rules that would mark tickets as Spam automatically and also make sure that the contact is restored from the Deleted list under the Customers tab.
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