How does the spam watcher in Freshdesk work?
Modified on: Mon, 24 Jul, 2017 at 9:48 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The spam watcher will check if more than 50 emails have been received from the same email address in the first 30 minutes; if so, upon the 51st email, the user will be deleted and all emails from them will be sent to the spam folder.
After the 60th minute, if emails are still being received from that email address, the spam watcher will block that ID and Freshdesk will not receive any further emails from them.
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