How does a ticket get marked as spam?
Modified on: Wed, 22 Apr, 2020 at 10:52 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
There are three ways in which a ticket can end up in the Spam folder -
1. Manually marked as Spam by an Agent.
2. Ticket marked as Spam by an Automation rule such as the Ticket creation or the Ticket Update rule.
3. Any ticket raised from a deleted user in Freshdesk would go to Spam automatically.
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