How to remove ticket number that appears in the subject?

Modified on: Fri, 25 Jun, 2021 at 6:07 PM

Freshdesk

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Enterprise Omnichannel

Ticket numbers appear in the subject of email notifications because of the inclusion of ticket ID.

In order to remove this, please navigate to Admin -> Workflows -> Email notifications ->to modify the "Subject" of the email notification by removing the placeholder for "Ticket ID" - {{ticket.id}}.