Would it be possible to add attachments that are more than 20 MB in size?

Modified on: Tue, 10 Apr, 2018 at 3:24 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Sprout omnichannel Tick mark

Blossom omnichannel Tick mark

Garden omnichannel Tick mark

Estate omnichannel Tick mark

Forest omnichannel

Omnichannel (classic)

Growth omnichannel Tick mark

Pro omnichannel Tick mark

Enterprise omnichannel

The attachment size limit in Freshdesk is 20 MB per email for accounts on the Blossom and above plans and 15 MB for Sprout and accounts that are on Trial.

This can be extended by making use of third party integration tools such as Dropbox and OneDrive.